The 2023 after-sales service personnel training meeting of Tietuo Machinery Co., Ltd. was successfully concluded
On February 1-2, 2023, the two-day "2023 After-sales Service Personnel Training Conference" of Tietuo Machinery was successfully concluded. Since its establishment, Tietuo Machinery has always taken "sincere service to customers" as the source power of the company's development. In order to further build a high-quality customer service guarantee team, the company will carry out equipment operation and maintenance theory and practical technical training for all customer service personnel at the beginning of the new year.
This training meeting was hosted by the customer service department of Tietuo Machinery, and the company's technical research and development backbone served as a lecturer. It focused on training the customer service personnel to quickly study, judge and deal with the common faults of various products of the company, and from the perspective of the actual interests of customers, implement the corporate mission of "creating the maximum value for customers".
At the end of the training, the company's management team and all after-sales trainers gathered together for a discussion. Through face-to-face conversation, the difficult problems encountered by customer service personnel in the past year were sorted and decomposed, and the responsibilities were assigned to the corresponding functional departments for tackling key problems, so as to improve the company's service quality for customers.
The quality of customer service is really related to the image of the enterprise. It is hoped that all customer service personnel of the company can improve their professional and technical skills and personal qualities through this training, and solve problems for customers with more enthusiasm and faster response speed.
